What is a firewall?
A firewall is used to prevent unauthorized access to a network. A network can be
made up of a company's local area networks, wide area networks, and the Internet,
or it can be just an Internet Service Provider preventing inappropriate access to
the files of its customers. The firewall's role is to ensure that all communication
between an organization's network and the Internet, in both directions, conforms
to the organization's security policies. How does encryption work?
All Web pages that are secured on the Web use encryption to ensure that unauthorized
individuals cannot read your sensitive data. Encrypted data moves across the Internet
as a string of unrecognizable numbers that cannot be decrypted into the actual information
without a numeric key. This numeric key is randomly generated and agreed upon by
your browser and our Web site each time you establish a connection, making it possible
for your computer and ours to pass encrypted data back and forth that is recognizable
only on those two computers.
How can I tell for sure if my connection is actually running in secure mode?
There are two general ways to ensure that you are on a secure Web page: (1) look
at the address bar of the Web page URL and make sure it begins with "https
and (2)look for the padlock icon in the status bar (not the Web page display area).
Web sites use certificates as part of a system for securing online information and
as opposed to
the standard http://
into the Web site address
activates the certificate. (Your browser may display an alert that you are about
to view pages over a secure connection.) Once you are on a secure site, you can
check the certificate by double-clicking the padlock icon, displayed on the status
bar at the bottom of your browser. This displays the security certificate for the
site. Various browsers have different ways of indicating to the user whether security
is in effect. Be aware that security is set on each Web page, so some pages within
a Web site may be secure while others are not. If the page contains information
that is considered to be sensitive, such as your password, account number or Social
Security number, the page should be secure and all information encrypted.
What security precautions should I take for keeping my account information safe?
Even though we are making use of technology to keep your account information safe
as it passes over the Internet, you still play an important role in keeping your
account safe.The primary information you should protect is your account number,
PIN, and/or password used to access online services. You should memorize your password;
do not write it down. Change your passwords often. Log off when you are done and
do not leave your computer unattended. When selecting a password do not use one
that is easily associated with you such as your address, birth date, child’s name,etc.Your
password should also contain characters and numbers. Please be aware that hackers
create programs that attempt to run through a series of passwords in hopes of gaining
access to systems. Use good judgment regarding the protection of your sensitive
information and you will avoid the majority of problems.
What are "cookies" and why are they required?
Cookies serve a very useful purpose. On the Web it is impossible to differentiate
between different users unless the server can identify a visitor. Storing a piece
of information in the visitor’s computer does this. This information is called a
cookie. Cookies can store database information, custom page settings, security clearance
information, requests being worked on, or just about anything that would make a
complex security and database operations. Online services like eBranch would not
be possible without cookies. Therefore, your browser must be set to allow cookies
for our online services to work. Some cookies have expiration dates. When a cookie
expires, your browser will simply erase it from your hard drive. Depending on where
it came from, a cookie may expire tomorrow, next week, or next year. Cookies with
an expiration date are generally known as persistent cookies, meaning they stick
around for awhile. A cookie that doesn't contain an expiration date will only last
as long as your browser stays open. These are called session cookies. When you close
your browser, all session cookies silently disappear.
I cannot log in to eBranch. What do I do?
Please call us at 918-336-7662 or 1-800-897-6991, option 2, 7:30 am to 6:00 pm CST
to help you with this issue.